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A held action expires on its deadline and does not execute. Its managers are alerted by email or text before it expires (a quarter of the window, at least five minutes). A change here is proposed and takes effect when another Platform Manager approves it on the Changes page.
Spend recorded against an authorization when an approved action was cleared to execute, but whose token never reached the agent (a recording failure). Nothing executed. Releasing one reverses the spend and its execution count; it is never done automatically.
Action types marked here raise the red EMERGENCY banner when an action is held. Every other held action still notifies managers and appears in the Human Queue — just without the red alert. Set this per customer using the selector above.